“People aren’t good at calling [services] for themselves, especially when they’re suffering from depression. It’s hard to do anything. They have a lot on their plates. With CONNECT, people are getting connected to resources. It’s one less thing they have to do.”
CONNECT is a bidirectional referral network that allows client contact information to be sent between service providers. The secure web-based
system is available at no cost to approved organizations that make client referrals. The goal of CONNECT is to reduce common barriers for external referrals and increase client uptake in services. The system closes the loop in care coordination.
Why is care coordination important?
“Closing the loop” is a term that describes a well-functioning coordinated care delivery system. It implies that information flows easily during a referral – the referring service provider is able to let the recipient provider know the pertinent information about the client being referred, and the recipient can let the referring provider know the opinions and recommendations that result from the referral. It’s a two-way “loop.”
Closing the loop in care coordination
LESS WASTE
Reduce or eliminate:
-Duplication of service
-Unnecessary referrals
-Failed transitions to/from facilities
FEWER PROBLEMS
Weak hand-offs result in:
-Delays in service
-Lapses in care
-Diminished health outcomes
HAPPIER CLIENTS AND STAFF
-Reduced frustration for all parties involved
-Easily tracking client progress is rewarding for staff
Who can use CONNECT?
+ Social service agencies
+ School districts
+ Medical providers
+ Mental health providers
+ Faith-based organizations
+ Veteran and military service providers
+ Food banks
+ Housing programs
+ Prevention programs
+ Home visiting programs
+ Case managers
+ Senior services
+ Disability services
+ Youth programs
+ Anyone offering a necessary support service to families, children or adults
What data is available via CONNECT?
CONNECT provides data about referrals, helping improve service delivery to clients.
Agencies may request any of these reports:
-Referral Delays to an Agency
-Referrals To/From Agencies
-Referral Outcomes for Agencies
These reports track the number, status and outcomes of referrals sent and received.
This information puts accountability front and center, allowing agencies to easily evaluate service delivery.