FAQs

Is there a charge to use CONNECT?

Each county has its own contract with Noble Software Group, the software developer, and the cost is $100 per user, per year.  There is a reduced fee based on number of users.  Lewis & Clark County is not currently charging users of its system, but will implement the fee structure beginning in FY19.

Is CONNECT confidentiality compliant?

CONNECT is HIPAA, FERPA, 42CFR and IDEA compliant.  Three attorneys were involved in writing the Memorandum of Understanding (MOU), and it covers all the bases.  A team at Georgetown University picked apart the CONNECT Electronic Referral System during an info sharing seminar and no holes or flaws were found.

How much time does it take to send a referral using CONNECT?

From start to finish, the entire process takes no more than a couple short minutes.  The steps are simple and the system is easy to navigate, so the more you use CONNECT, the faster the entire process becomes.

Do I need to log in to CONNECT each morning to check for new referrals?

No need to log in each morning.  CONNECT will prompt you to log in when a new referral is received or when an ROI is set to expire by sending a system-generated email.  Once you receive the email, you can click on the link provided and once you’re past the login screen, you will be taken directly to the new referral.

What technical safeguards are put into place by Noble Software Group to ensure the protection of the data within CONNECT?

You can view the statement from Noble here:  Technical Safeguards

Does Noble Software Group have a plan for what to do in the event of a security or service disruption?

Absolutely.  You can view the statement from Noble here:
Noble Policy – Security and Service Disruption Events