WHAT IS CONNECT?
CONNECT is a secure, web-based system for sending and receiving referrals. Agencies are brought together under a single information sharing agreement Memorandum of Understanding (MOU) and Release of Information (ROI) that is HIPAA, FERPA, 42CFR and IDEA compliant.
The system was created in 2009 with no incentives outside of client advocacy and desire to increase performance. The current version was launched in 2014 and has been continually enhanced since then. A new user interface is currently in development, with new features and more robust data collection and reporting.
Strategic referral tracking via CONNECT aims to improve the referral process in our communities by establishing accountability and improving processes for the exchange of client information. The ultimate goal is to foster collaborative culture among service providers in Montana.
Closing the loop in care coordination
“Closing the loop” is a term that describes a well-functioning coordinated care delivery system. It implies that information flows easily during a referral – the referring service provider is able to let the recipient provider know the pertinent information about the client being referred, and the recipient can let the referring provider know the opinions and recommendations that result from the referral. It’s a two-way “loop.”
Why is care coordination important?
Reduce or eliminate:
-Duplication of service
-Failed transitions to/from facilities
Weak hand-offs result in:
-Delays in service
-Lapses in care
-Diminished health outcomes
HAPPIER CLIENTS AND STAFF
-Reduced frustration for all parties involved
-Easily tracking client progress is rewarding for staff
CONNECT provides data about referrals, helping improve service delivery to clients.
Agencies may request any of these reports:
-Referral Delays to an Agency
-Referrals To/From Agencies
-Referral Outcomes for Agencies
These reports track the number, status and outcomes of referrals sent and received.
This information puts accountability front and center, allowing agencies to easily evaluate service delivery.
Current Users of CONNECT: Cascade County (Great Falls) Flathead County (Kalispell) Glacier County (Browning) Lewis & Clark County (Helena) Park County (Livingston) Silverbow County (Butte) Yellowstone County (Billings)
CONNECT Training Resources CONNECT Quick Reference Guide Download the Quick Reference Guide for step-by-step instructions – if you have further questions, please contact Megan Grotzke for assistance. Training videos will be coming soon! Additional Resources Free online HIPAA training from the National Association of State Mental Health Program Directors: Click here Article: Balancing Patient Care … Continue reading Training Resources
Is there a charge to use CONNECT? Each county has its own contract with Noble Software Group, the software developer, and the cost is $100 per user, per year. There is a reduced fee based on number of users. Lewis & Clark County is not currently charging users of its system, but will implement the … Continue reading FAQs
The CONNECT system allowed for our program to reach more families, increase our referral network, and build stronger relationships with our referral partners by all committing to work on this project together. I highly recommend adoption and use. Brie Oliver Executive Director Healthy Mothers, Healthy Babies, the Montana Coalition CONNECT is an easy-to-use, efficient, adaptable … Continue reading Testimonials