CONNECT is a secure, web-based system for sending and receiving referrals. Agencies are brought together under a single information sharing agreement Memorandum of Understanding (MOU) and Release of Information (ROI) that is HIPAA, FERPA, 42CFR and IDEA compliant.

The system was created in 2009 from client advocacy and a desire to increase linkages to external resources.  The current version was launched in September 2019 and includes enhanced referral features, along with robust data collection and reporting capabilities.

Strategic referral tracking via CONNECT aims to improve the referral process in our communities by establishing accountability and improving processes for the exchange of client information. The ultimate goal is to foster collaborative culture among service providers in Montana.

Closing the loop in care coordination  

 “Closing the loop” is a term that describes a well-functioning coordinated care delivery system. It implies that information flows easily during a referral – the referring service provider is able to let the recipient provider know the pertinent information about the client being referred, and the recipient can let the referring provider know the opinions and recommendations that result from the referral.  It’s a two-way “loop.”

Why is care coordination important?

Reduce or eliminate:
-Duplication of service
-Unnecessary referrals
-Failed transitions to/from facilities
Weak hand-offs result in:
-Delays in service
-Lapses in care
-Diminished health outcomes
-Reduced frustration for all parties involved
-Easily tracking client progress is rewarding for staff

CONNECT provides data about referrals, helping improve service delivery to clients.
Agencies may request any of these reports:
-Referral Delays to an Agency
-Referrals To/From Agencies
-Referral Outcomes for Agencies

These reports track the number, status and outcomes of referrals sent and received.
This information puts accountability front and center, allowing agencies to easily evaluate service delivery.